Refund Policy

1. 30-Day Money-Back Guarantee

Syncta offers a 30-day money-back guarantee on all new paid subscriptions. If you are not satisfied with the Services for any reason within the first 30 calendar days following your initial paid subscription date, you may request a full refund of your first subscription payment.

• No questions asked. You do not need to provide a specific reason for your refund request within this 30-day period.
• The 30-day guarantee applies exclusively to your first subscription payment. It does not apply to subsequent renewal charges, plan upgrades, or add-on purchases such as WhatsApp message packages.
• To exercise this guarantee, you must submit a refund request to info@syncta.app before the end of the 30th calendar day following your initial payment date.
• Approved refunds under this guarantee will be processed within 10 business days. Depending on your payment method and provider, the refund may take an additional 3-5 business days to appear in your account.
• Upon refund, your access to the paid Services will be terminated immediately. Any data associated with your account will be handled in accordance with our Privacy Policy.

Syncta reserves the right to modify the duration or terms of this guarantee at any time for new subscribers. Changes will not affect guarantees already in effect for existing subscribers at the time of modification.

2. General Refund Policy

Syncta provides digital SaaS services. Because access to the platform is granted immediately upon subscription and the service is continuously available throughout the billing period, subscription fees are generally non-refundable once a billing cycle has commenced, except as provided under Section 1 above.

This means:

• If you cancel your subscription during an active billing period, you will retain access to the Services until the end of that period. No pro-rated refund will be issued for the unused portion of the current billing period.
• Cancellations take effect at the start of the next billing cycle. You will not be charged for subsequent periods after cancellation is confirmed.
• Downgrading your plan (when higher-tier plans are available) during an active billing period will take effect at the next renewal date and does not entitle you to a partial refund for the current period.
• Upgrading your plan during an active billing period will take effect immediately. You will be charged the prorated difference between your current plan and the new plan for the remainder of the current billing period, and the full price of the new plan will apply from the next renewal date onward. Upgrade charges are non-refundable.
• To avoid being charged for the next billing cycle, you must cancel your subscription prior to the renewal date indicated in your account settings.

3. Eligible Refund Circumstances

Notwithstanding the general policy above, refunds will be issued in the following circumstances:

3.1 Billing Errors and Duplicate Charges

If you have been charged incorrectly, charged more than once for the same billing period, or charged for a plan you did not select, please contact us within 30 days of the erroneous charge. Verified billing errors will be refunded in full within 10 business days.

3.2 Service Non-Availability

If the Services are materially unavailable or non-functional for a continuous period exceeding 72 hours due to issues within Syncta’s direct control, you may submit a refund request for that billing period. Each request will be reviewed on a case-by-case basis.

For the purposes of this Section, “materially unavailable or non-functional” means that the core functionality of the Services (appointment scheduling, client management, and WhatsApp message dispatch) is inaccessible or inoperable for all or substantially all users, and not merely degraded, intermittent, or slow. The following do not constitute qualifying downtime under this Section:

• Scheduled maintenance windows, provided Syncta has given at least 24 hours’ advance notice via email or in-platform notification
• Downtime or degradation caused by Meta’s WhatsApp Business API, Paddle’s payment processing infrastructure, or any other third-party service provider outside Syncta’s direct control
• Service interruptions resulting from force majeure events, including but not limited to natural disasters, acts of government, war, terrorism, pandemics, or widespread internet infrastructure failures
• Disruptions caused by the user’s own equipment, internet connectivity, browser compatibility, or failure to maintain a supported software environment
• Interruptions resulting from Syncta’s enforcement of the Acceptable Use policy or suspension of a user’s account pursuant to the Terms and Conditions

Syncta will maintain reasonable records of service availability. In the event of a qualifying outage, Syncta will publish a post-incident summary within 5 business days of service restoration. Refund requests under this Section must be submitted within 14 calendar days of the end of the qualifying outage period.

Service availability and downtime will be determined based on Syncta’s internal monitoring systems, logs, and incident tracking records, which shall be considered the authoritative source for evaluating service performance.

3.3 Mandatory Consumer Rights — Brazil

Under Brazil’s Consumer Defense Code (Código de Defesa do Consumidor — CDC), consumers who purchase digital services remotely have the right to withdraw from the contract within 7 (seven) calendar days of the date of purchase, without the need to provide a reason. If you are a resident of Brazil and wish to exercise this right, you must notify us within 7 days of your initial paid subscription by contacting info@syncta.app. A full refund of your first subscription payment will be issued within 10 business days of your withdrawal request.

This right applies to your first subscription payment only and does not apply to subsequent renewals of the same subscription.

3.4 Mandatory Consumer Rights — Mexico

Consumers resident in Mexico are entitled to protections under the Ley Federal de Protección al Consumidor (LFPC). If you believe you are entitled to a refund under applicable Mexican consumer law, please contact us at info@syncta.app and we will review your request in accordance with your statutory rights.

3.5 Other Jurisdictions

Nothing in this Refund Policy is intended to exclude or limit any statutory rights you may have under the mandatory consumer protection laws of your country or jurisdiction. If you believe you are entitled to a refund under applicable local law, please contact us and we will assess your request accordingly.

3.6 Refund Fraud and Abuse

Syncta reserves the right to deny, delay, or reverse any refund request under this Policy — including requests submitted under the 30-Day Money-Back Guarantee (Section 1), the eligible refund circumstances (Section 3), or any other provision of this Policy — if Syncta reasonably determines that the request constitutes fraud, abuse, or manipulation of its refund processes.

Indicators of abuse include, but are not limited to:

• Repeated subscription-and-refund cycles by the same individual or entity
• Use of multiple accounts by the same individual or entity to obtain multiple refunds
• Extraction, export, or bulk download of substantial platform data prior to requesting a refund
• Filing a chargeback or payment dispute simultaneously with a direct refund request for the same charge
• Any other pattern of conduct that, in Syncta’s reasonable judgment, indicates the refund mechanism is being used to obtain free access to the Services rather than to address a genuine commercial grievance

Where Syncta denies a refund under this Section, it will notify the requesting user in writing with a summary of the basis for denial. This Section does not limit or override any mandatory statutory refund rights that apply in the user’s jurisdiction, including those set out in Sections 3.3, 3.4, and 3.5 above.

Refunds issued under the Policy constitute the sole and exclusive remedy available to users for any service related issues, outages, or billing discrepancies. To the maximum extent permitted by applicable law, Syncta shall not be liable for any indirect, incidental, consequential, or loss of profit damages, arising from or related to the Services.

4. Paddle as Merchant of Record, Chargebacks, and Disputes

All billing and payment processing for Syncta subscriptions is handled by Paddle (paddle.com), which acts as the Merchant of Record (“MoR”) for all transactions. This means Paddle — not Syncta — is the legal seller of record. Your payment relationship for billing purposes is with Paddle, and Paddle’s Terms of Service govern the transactional and payment relationship. Because Paddle is the MoR, certain refund decisions may be subject to Paddle’s own refund policy and dispute resolution process. In cases where a refund is processed by Paddle directly (for example, as a result of a payment dispute or chargeback), Paddle’s terms govern the outcome of that transaction.

4.1 Chargebacks and Payment Disputes

A chargeback occurs when you dispute a charge with your bank or payment provider instead of contacting Syncta or Paddle directly. While you retain the right to initiate a chargeback at any time, we strongly encourage you to contact us first at info@syncta.app, as most billing issues can be resolved faster through our direct refund process.

If a chargeback or payment dispute is initiated against a charge associated with your Syncta account:

• Syncta reserves the right to immediately suspend access to the Services for the account associated with the disputed charge until the dispute is fully resolved. Suspension under this clause does not constitute a termination of the Agreement and does not relieve you of any outstanding payment obligations
• Syncta and Paddle will cooperate to respond to the chargeback through the applicable card network or payment processor dispute resolution process. Syncta may submit evidence of service delivery, account activity, and prior communications as part of the dispute response
• If the chargeback is resolved in your favor, your account will be reinstated and access to the Services will be restored, subject to any applicable data retention limitations that may have taken effect during the suspension period
• If the chargeback is resolved in favor of Syncta or Paddle, you will be responsible for any fees, penalties, or costs imposed by the payment processor or card network as a result of the dispute, to the extent permitted by applicable law. Your account will be reinstated upon confirmation of payment
• Repeated or frivolous chargebacks may be treated as a material breach of the Terms and Conditions and may result in permanent account termination at Syncta’s sole discretion

We encourage you to review Paddle’s Refund Policy at https://www.paddle.com/legal before submitting a dispute through your payment provider, as contacting us directly is typically faster and simpler for eligible refund requests.

5. How to Request a Refund

To submit a refund request, contact us at:

Email: info@syncta.app

Please include the following in your request:

• Your full name and the email address associated with your Syncta account
• The date of the charge you are disputing
• The reason for your refund request
• Any supporting information (screenshots, error descriptions, etc.)

We will acknowledge your request within 2 business days and aim to resolve all refund requests within 10 business days of receiving complete information. If additional information is required, we will contact you promptly.

6. Changes to This Policy

Syncta reserves the right to modify this Refund Policy at any time. Material changes will be communicated to active subscribers via email at least 14 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

7. Contacting Us

For any questions regarding this Refund Policy:

• Company: Redwood Strategic Holdings S.A. (operating as Syncta)
• Jurisdiction: Republic of Panama
• Email: info@syncta.app
• Website: https://syncta.app

This document was last updated in March 2026.